SHIPPING & RETURNS

Shipping Policy

All of our products are made to order, which means that as soon as an order is placed, we will then get to work in creating your item. This also means we cannot offer a next day delivery service, instead we ship between 7-10 days of order, this gives us a chance to ensure your item is up to our high standard of quality. If an item is ready before the estimated delivery time, it will be dispatched as soon as possible!

 Due to the United Kingdom leaving the EU in 2020, we will not be shipping to any other part of the world. We do intend to add this back to our service but for the time being it is on hold, we apologies for any inconvenience. 

 

 United Kingdom shipping price is £1.99, however if you spend £30 or more you will qualify for FREE shipping on your purchases with us.

Return & Exchange Policy

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.
 

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
 

Please note:

  • Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
     

  • The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
     

  • Please also note we will refund an item if it is faulty, after a thorough check of the item.

  •  

  • Please allow 7 working days for a refund to be processed.